Delivery To Your Door

We can dispatch your order in as little as 3 days with our fast track and express shipping services. Our standard production time is 5 business days. We also have a flat rate on standard post of $9.95

Your order will be dispatched from our warehouse in Milton, Brisbane and you can use our delivery calculator in the page header above or under the delivery tab below to estimate your delivery date.

Postage and fast track fees will be calculated on the shopping cart page once we have the total weight of your order.

Click & Collect - Milton Brisbane

You can collect in as little as 3 days with our fast track services. Our standard production time is 5 business days.

Your order will be ready for collection from our store in Milton, Brisbane on or before your chosen collection date.

You can select 3, 4 or 5 day production on our shopping cart page once we have tallied your order total.

There is more information about the fast track costs under the delivery tab below.

We are committed to delivering an exceptional customer experience.

Our Price Match Guarantee provides peace of mind that you'll always get the most competitive price, without compromising on our renowned quality & reliable service. If you find a cheaper price for an identical, in stock item from a New Zealand competitor, we will match it instantly.

How It Works

1

Complete Your Cart

Add your chosen products to your cart. Repeat this process on our competitor's site.
Take a screenshot/s of the competitor cart displaying all items, charges and the total price

2

Price Match Instantly

Add PRICE MATCH in the promo code field in your shopping cart
Follow the prompt to upload the competitor cart screenshot
Enter the competitor price. This will automatically adjust our price to match.

3

Finalise & Pay

Enter your personalisation details
Add your delivery details
Pay the lower price. Simple!

Our team will verify the price and will only reach out if additional charges on the competitor website have been missed.

Terms & Conditions

What's included in our Instant Price Match guarantee?

The price of any identical product offered by a New Zealand competitor, whether it's their regular price or part of a promotional offer. Any additional fees charged by our competitors, such as engraving fees, setup charges, and extras that we include in our pricing

What's excluded from our Instant Price Match guarantee?

Shipping and handling costs are excluded. However, our $9.90 flat-rate Express shipping stands as the most affordable and quickest option available in New Zealand. No further discounts can be applied in addition to the Instant Price Match. Price matching is only applicable at the time of placing your online order and cannot be applied retrospectively.

Fast Track production fee:

4 business days: Surcharge: $30 or 15% of your subtotal applies
3 business days: Surcharge: $40 or 25% of your subtotal applies

Plus a Courier Post delivery fee of $9.90

Production time

Our standard production time is 5 business days, however if you need it sooner we offer the following Fast Track production options:

4 business days: Surcharge: $30 or 15% of your subtotal applies
3 business days: Surcharge: $40 or 25% of your subtotal applies

Delivery time

Delivery time to your postcode is estimated by Courier Post and is added to the production time to determine your estimated delivery date

The Courier Post delivery fee is $9.90 nationwide

Note: Production times are longer for some highly customisable products such as honour boards, personalised ribbons & custom ribbons (all 2 weeks production), custom medals, coins & lapel pins (all 6 weeks production). If a product does have a longer production time than standard, it will be detailed on the product page

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Guaranteed On Time Delivery

What does this mean?
When you choose 'Guaranteed On-Time Delivery', your order will be given HIGH PRIORITY status. We will deliver your order on or before your chosen delivery date, or we will refund the subtotal order value. It provides peace of mind that your awards will arrive when you need them.

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What is covered by Freight Protection?
Any loss or damage to your order that occurs during transportation.

Is late delivery covered by Freight Protection?
Delivery after the estimated delivery date is not covered by Freight Protection. Delivery timeframes are estimated by NZ Post.

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We offer 3 different pick-up dates because we can fast track the production of your order by up to 2 days:

Standard 5-day production
Guaranteed completion in 5 business days or less.

Fast track 4-day production
Guaranteed completion in 4 business days or less. A rush fee applies.

Fast track 3-day production
Guaranteed completion in 3 business days or less. A rush fee applies. Only available if ordered before midday AEST.

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Handling Fees

What is a Handling Fee and what does it cover?
At AwardsandTrophies.com.au, every order is procured, designed, proofed, engraved, assembled and despatched in-house by our talented team. To ensure we can maintain our highest quality standards, a small handling fee is added onto small orders.
This is an additional fee to delivery.

How much are Handling Fees?
FREE for orders over $30
$6.00 for orders $20 - $30
$10.00 for orders under $20
The Handling Fee is charged once per order, not to each individual product in an order.

Why do you charge a Handling Fee?
We treat EVERY SINGLE ORDER we receive with the same level of creativity and care regardless of its size or value. Rather than impose minimum order levels, we apply a small handling fee on orders under $30 to ensure we can viably deliver the exceptional customer service and product quality we pride ourselves on and are renowned for.

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